Simple Sceanrio : Customer Calling banker to investigate about their payment Lets see how Pega takes this and investigates.. Stay Tuned!!!

Pega Smart Investigate is more than a technical framework. It is a powerful banking solution that combines workflow automation, financial messaging, and operational controls. When I first started working with SI, the number of classes, rules, and message types seemed overwhelming. But once I understood the case lifecycle, data model, and payment concepts, everything became much clearer. If you are beginning your journey with Pega Smart Investigate, start with the fundamentals